If you received your item in the wrong size or if it does not satisfy you, you have fourteen days to send it back to us starting from the following day of the item’s reception. Your right of retraction applies on every item bought on our website.
Specially made or made-to-measure items, or items which have already been used and cleaned cannot be returned or exchanged.
For any return and prior to sending your item back, we invite you to contact us by phone +33 (0)4 90 38 73 31 or by email at the following address: firstname.lastname@example.org
We will send you a return document by email to print so that once the contact has been established with our Customer Service you will be able to send the item(s) back to us. The item(s) must be carefully folded in their original packaging and accompanied by the return document.
BRUN DE VIAN-TIRAN
Service Ventes en ligne
2 Cours Victor Hugo
84808 L’Isle sur Sorgue
For a greater safety we kindly invite you to choose a sending with proof of delivery and tracking of the parcel.
You will be in charge of the forwarding fees of the item, in France as well as overseas.
Upon reception of the item we will check it and proceed to the exchange or refund, according to your desire, as soon as possible.